Frequently Asked Questions | Carer Market Australia

Question 1

How does CarerMarket match a support worker to a shift?

Accepted Answer

CarerMarket automatically matches support workers to shifts based on factors such as availability, location, shift requirements, and current demand on the platform.

Question 2

How do providers post a shift?

Accepted Answer

Providers list the shift details, including timing and requirements. The platform then matches available, qualified support workers to the listing.

Question 3

Can I see a worker's availability before booking?

Accepted Answer

Yes. Providers can review worker availability and location, so shifts get matched to workers who are ready and nearby.

Question 4

Can I choose from multiple support workers?

Accepted Answer

Depending on availability, providers may be presented with more than one suitable match for their shift requirements. See our How It Works page for the full matching process.

Question 5

What onboarding and screening do support workers go through?

Accepted Answer

Support workers must complete CarerMarket's onboarding and verification process, including identity, qualification, and background checks, before becoming eligible for shift matching opportunities.

Question 6

Do support workers complete screening requirements before becoming eligible for matching?

Accepted Answer

Yes. Support workers must complete the platform's screening and verification requirements before becoming eligible for shift matching. See our Safeguards page for details.

Question 7

How does QR and GPS verification work?

Accepted Answer

Each shift uses a QR code check-in with location verification, confirming the worker was on-site and the shift was completed as scheduled.

Question 8

Why does CarerMarket use QR code verification?

Accepted Answer

QR code verification supports accurate attendance records. It records check-in information at the time of the shift, so both sides have a clear record.

Question 9

How do I know a support worker is qualified?

Accepted Answer

Every support worker completes our onboarding and screening steps first. Only verified workers can accept shifts through the platform.

Question 10

What happens after a shift is completed?

Accepted Answer

The shift moves to provider approval. Once approved, payment proceeds through CarerMarket's payment process, following the platform's standard workflow.

Question 11

When does payment move forward after a shift?

Accepted Answer

Once a shift has been completed and approved through the platform workflow, payment proceeds through the platform's payment process.

Question 12

What if I need to cancel a shift?

Accepted Answer

Refund and cancellation outcomes depend on booking status and the platform's policies at that time. See our Pricing page for full payment and refund details.

Question 13

What is a shift note?

Accepted Answer

A shift note is a summary the support worker writes after a shift. Provider reads it before approving the shift.

Question 14

Can I report an incident?

Accepted Answer

Yes. Support workers can file an incident report inside the shift. The platform saves the time and details with the record.

Question 15

Who can leave feedback?

Accepted Answer

Providers and support workers can both leave feedback after a shift.

Question 16

What is the worker wallet?

Accepted Answer

The wallet is where a support worker's earnings appear once a provider approves a shift. Workers check their balance and withdraw to their bank account.

Question 17

What if nobody accepts my shift?

Accepted Answer

We refund your payment for that shift. Terms and Conditions apply.

Question 18

Do you operate across Australia?

Accepted Answer

CarerMarket Australia connects NDIS Providers and Independent Support Workers across Australia, subject to worker availability and service coverage in specific locations.

Question 19

Does CarerMarket Australia provide care services directly?

Accepted Answer

No. CarerMarket Australia is a platform that connects NDIS Providers with Independent Support Workers. Providers remain responsible for service delivery, supervision, and compliance obligations. See our Safeguards and Insurance pages for more.

Question 20

Who is CarerMarket Australia for?

Accepted Answer

CarerMarket connects two groups: NDIS Providers looking to fill shifts, and Independent Support Workers looking for verified work opportunities.

Question 21

Do I need to be an agency to post shifts?

Accepted Answer

CarerMarket is built for NDIS Providers sourcing Independent Support Workers for shifts, matched through availability, location, and requirements.

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